Work with Us!
Join our team! Please see our current openings below, or drop us a line at jobs@workingdraftbeer.com
Taproom/Front of House Lead Wanted
WDBC is looking for an enthusiastic team-player to oversee taproom daily operations, ensure exceptional customer service, and create a welcoming and engaging environment for all. This role requires a passion for craft beer, leadership skills, and a commitment to delivering top-tier guest experience. This position will supervise taproom staff, assist in managing inventory, and ensure health, safety, and cleanliness standards are met.
Role Priorities and Responsibilities
Customer Experience:
Provide a welcoming and friendly atmosphere for guests by offering expert knowledge of the brewery’s beers, history, and brewing process
Address customer inquiries, concerns, and feedback promptly and professionally
Ensure a high level of customer satisfaction and foster customer loyalty
Show initiative and work both independently and collaboratively
Maintain sobriety while working
Team Leadership:
Supervise, assist with training, and mentor taproom staff, ensuring they provide excellent service, adhere to company policies, and uphold brand standards
Lead by example, working alongside staff on the floor especially during peak hours
Maintain a positive, supportive work environment, promoting teamwork and morale
Operational Support:
Help execute and maintain templates / checklists / Standard Operating Procedures (SOPs) during service to maintain a clean, organized, and efficient taproom
Help identify and improve SOPs where and when needed to keep up with current needs and organizational changes
Ability to ensure proper pours of different types of beer into different styles of glassware consistently and efficiently from staff
Ensure cleanliness and organization of the taproom, including tables, bar areas, restrooms, and outdoor spaces
Manage inventory of taproom supplies and ensure stock levels are maintained
Assist with maintaining beer inventory levels, monitor keg rotation, and ensure proper storage and handling of beverages
Health & Safety Compliance:
Monitor and enforce all safety, health, and legal regulations, including responsible alcohol service, age verification, and cleanliness standards
Ensure compliance with health, sanitation practices, and food safety regulations
Event and Promotion Support:
Lead or assist in small taproom events and tastings, as needed
Assist with organizing and executing larger taproom events with events coordinator
Help with event set-up, tear-down, and guest services during events
Administrative Duties:
Assist with cash handling, POS transactions, and end-of-day financial reconciliation
Provide daily or weekly shift reports
Maintain accurate records, including inventory logs and employee hours
Perform other tasks as assigned
Skills & Requirements
Previous experience bartending or providing customer service
Previous management experience preferred
Operate a tablet-based Point of Sale system and handle cash transactions accurately and honestly
Ability to acquire necessary permits to serve alcohol & food
Ability to communicate effectively
Ability to maneuver full cases of beer and full kegs
Schedule
Full-time, with weekend and holiday hours required. 4-5 shifts a week preferred
Current taproom hours are as follows:
Monday - Thursday: 3pm to 10pm
Friday - Saturday: 12pm to 11pm
Sunday: 12pm to 7pm
Employee Status and Compensation
$15+ / hour (depending on experience level) plus tips
Work Location
On site at Working Draft Beer Company, very occasional off-site work available
If you’d like to apply for future openings, email jobs@workingdraftbeer.com with your resume and a brief note on why you want to join the team.
Working Draft Beer Company, LLC is an equal opportunity employer and is committed to a diverse workforce. Women, people of color, LGBTQIA+, and neurodiverse individuals are strongly encouraged to apply. In order to help ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who wish to request accommodation in the job application process can contact cary@workingdraftbeer.com for assistance.
